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National Anti-corruption Commission (Nazaha)

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Three-Year SLA for Nazaha’s Microsoft Infrastructure

1.The National Anti-Corruption Commission (NAZAHA) is a Saudi governmental anti-corruption agency.

2. Company size: 1,000 – 3,000 employees

The Challenge of the project

NAZAHA needs a reliable and experienced IT solutions partner that it can depend on in case of any software incident before causing any damage. 

The Solutions

During The Three Years, We Are Committed To Providing A 3-Year Service Level Agreement Including:  

Manned telephone support 

Quarterly system health check 

Monitored email support 

Remote assistance: 

a) Managed Servers Support.

b) Managed Exchange.

c) Managed Storage.

d) Managed backup.

e) Managed SQL.

f) Azure Infrastructure Management.

g) IT Service Management (ITSM).

h) Resource Augmentation.

Project Information

Client:

Nazaha

Category:

SLA

Date:

May 2021

Address:

Eastern Ring Rd, Riyadh 14215
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